Dzhusupova, Zamira, Estevez, Elsa and Ojo, Adegboyega (2012) Exploring demand and capability for managing organizational knowledge in government. In: dg.o '12: Proceedings of the 13th Annual International Conference on Digital Government Research, June 2012.
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Abstract
The ability of governments to develop and effectively manage
knowledge assets is now considered a critical capability for
electronic governance. Good Knowledge Management (KM)
practices in government are usually driven by clear vision and
objectives which are part of KM strategies. Developing such
government-wide KM vision and objectives requires inputs from
individual government agencies and other stakeholders on their
needs and priorities (so-called demand-side). However, while
there is significant literature on models and tools for measuring
KM capabilities (so-called supply-side) and impact of KM
practices, very few scholarly work is available on assessment of
specific KM needs of individual agencies or other stakeholders.
This paper presents an Integrated KM Assessment Model which
measures both the demand and supply sides of KM in
government. The model was used for assessing the KM needs and
capabilities of government agencies in Macao SAR as part of a
study for determining the readiness of government as a whole for
KM. Results from our study show that innovation in government
operations is considered by agencies to be the most KM
demanded area, while KM capability for task-specific activities
was found to be the weakest KM capability area. In addition,
document-intensive and high-volume transaction agencies, such
as educational, financial, electronic data interchange agencies
have relatively higher KM awareness and capability.
Item Type: | Conference or Workshop Item (Paper) |
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Keywords: | Knowledge Management and Electronic Government; Knowledge Management Assessment; |
Academic Unit: | Faculty of Social Sciences > Research Institutes > Innovation Value Institute, IVI Faculty of Social Sciences > School of Business |
Item ID: | 15873 |
Identification Number: | 10.1145/2307729.2307749 |
Depositing User: | Adegboyega Ojo |
Date Deposited: | 25 Apr 2022 14:49 |
Refereed: | Yes |
URI: | https://mu.eprints-hosting.org/id/eprint/15873 |
Use Licence: | This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here |
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