Agbabiaka, Olusegun and Ojo, Adegboyega (2014) Framework for assessing institutional readiness of government organisations to deliver open, collaborative and participatory services. In: Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance. ACM Digital Library, pp. 186-189. ISBN 978-1-60558-611-3
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Abstract
Institutional readiness or the preparedness of an organisation to
respond to changes and adapt to new ways of doing things
determines to a great extent how effectively organisations can
deliver better services supported by a mix of robust processes,
right people and infrastructure. Given the increasing pressure to
adopt open government approaches including employing open
data as developmental resource, governments and their agencies
must re-assess their capabilities to address these new demands in
addition to existing needs and challenges. This paper describes an
ongoing effort by an agency responsible for e-government
strategy and implementation to develop an assessment framework
to determine the needs and the level of readiness of government
agencies to: i) deliver open government services, ii) collaborate
with other agencies in sharing data, systems and services for
efficient service delivery and iii) engage citizens and other
stakeholders in government decision making and co-development
of services. Major aspects of the framework including the critical
success factors are highlighted. Rather than ranking agencies, the
framework is intended to be used for clustering agencies into
communities of organizations with similar needs and readiness
profiles. This provides a basis for shared solution development
within government.
Item Type: | Book Section |
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Keywords: | Open; Collaborative; Participatory; Services; FAIR; People; Process; System; Technology; Assessment; |
Academic Unit: | Faculty of Social Sciences > Research Institutes > Innovation Value Institute, IVI Faculty of Social Sciences > School of Business |
Item ID: | 15832 |
Identification Number: | 10.1145/2691195.2691251 |
Depositing User: | Adegboyega Ojo |
Date Deposited: | 13 Apr 2022 10:14 |
Publisher: | ACM Digital Library |
Refereed: | Yes |
Related URLs: | |
URI: | https://mu.eprints-hosting.org/id/eprint/15832 |
Use Licence: | This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here |
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