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Chouikh, Arbi and Ojo, Adegboyega (2016) Enabling New Public Service Paradigms on Social Media Platforms. In: Proceedings of the 17th International Digital Government Research Conference on Digital Government Research. ACM Digital Library, pp. 534-535. ISBN 978-1-4503-4339-8
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Abstract
This work considers the Citizen-to-Citizen (C2C) service
interaction, and shows how it could be implemented using a set
of identified affordances and a decision model that considers
social attributes. Specifically, we adapt the Analytic Hierarchy
Process (AHP) to consider social attributes in choosing
appropriate service provider for a C2C service request. In our
opinion, insights from this work should help in moving
Government Social Media policies towards the use of social
media platforms for implementing C2C and other emerging
services like C2G services.
| Item Type: | Book Section |
|---|---|
| Keywords: | Enabling New Public Service Paradigms; Social Media Platforms; social AHP Model; Citizen-to-Citizen Services; Information systems; Online analytical processing; Human-centered computing; |
| Academic Unit: | Faculty of Social Sciences > Research Institutes > Innovation Value Institute, IVI Faculty of Social Sciences > School of Business |
| Item ID: | 15820 |
| Identification Number: | 10.1145/2912160.2912235 |
| Depositing User: | Adegboyega Ojo |
| Date Deposited: | 12 Apr 2022 14:04 |
| Publisher: | ACM Digital Library |
| Refereed: | Yes |
| Related URLs: | |
| URI: | https://mu.eprints-hosting.org/id/eprint/15820 |
| Use Licence: | This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here |
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