Chouikh, Arbi, Ojo, Adegboyega and Driss, Olfa Belkahla (2016) Exploring the Affordances of Social Media Platforms in Supporting Emerging Public Service Paradigms. In: Proceedings of the 9th International Conference on Theory and Practice of Electronic Governance. ACM Digital Library, pp. 177-186. ISBN 978-1-4503-3640-6
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Abstract
Governments are increasing reaching out beyond their
organizational boundaries to engage citizens in policy design, co-created and co-delivered public services. While social media
platforms have been largely used by government entities for
communicating with and obtaining feedbacks on programs and
services from citizens; traditional websites remain the primary
interaction channel for emerging co-delivered services involving
Citizen-to-Government (C2G) interactions. This work explores the
affordances of the social media platform as a more natural platform
to support not only C2G, but also Citizen-to-Citizen services (C2C)
and Intermediary-to-Government (I2G) services. By considering a
set of concrete C2C and C2G initiatives, we determine 1) the extent
to which social media platform affordances support these
initiatives, 2) the relative advantage of using these social media
platforms over traditional government websites. Insights from this
work should help in moving Government Social Media policies to
cover the use of social media channels for C2C, C2G and I2G
services.
Item Type: | Book Section |
---|---|
Keywords: | Social Media in Government; Social Media Platform Affordances; Citizen-to-Citizen Service; Citizen-to-Government Service; Intermediary-to-Government; C2C; C2G and I2G; |
Academic Unit: | Faculty of Social Sciences > Research Institutes > Innovation Value Institute, IVI Faculty of Social Sciences > School of Business |
Item ID: | 15818 |
Identification Number: | 10.1145/2910019.2910026 |
Depositing User: | Adegboyega Ojo |
Date Deposited: | 12 Apr 2022 13:59 |
Publisher: | ACM Digital Library |
Refereed: | Yes |
Related URLs: | |
URI: | https://mu.eprints-hosting.org/id/eprint/15818 |
Use Licence: | This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here |
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