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Fatemeh, Ahmadi Zeleti, Walsh, Grace S, Adegboyega, Ojo and Mulligan, Emer (2021) Multi-functional view of technology governance in tax administration: A case study. In: DG.O2021: The 22nd Annual International Conference on Digital Government Research, June 09-11, 2021, Omaha, NE, USA.
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Abstract
Despite digital technology gaining importance in recent years, a
holistic view on its governance in public and tax administration
is yet to be clearly articulated, a shortcoming made more acute by
the centrality of the government sector. Guided by a case study
approach considering three key perspectives in a European tax
administration – 1.) Customer Service Leader; 2.) Information and
Technology Leader; and 3.) Operations Leader. This study surfaces
the elements central to the effective governance of disruptive digital
technologies.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Keywords: | Governance; Disruptive digital innovation; public administration; tax administration; |
| Academic Unit: | Faculty of Social Sciences > Research Institutes > Innovation Value Institute, IVI Faculty of Social Sciences > School of Business |
| Item ID: | 15782 |
| Depositing User: | Adegboyega Ojo |
| Date Deposited: | 05 Apr 2022 15:46 |
| Refereed: | Yes |
| URI: | https://mu.eprints-hosting.org/id/eprint/15782 |
| Use Licence: | This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here |
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